This story is from March 24, 2014

Technical snags delay voter IDs

Several voters visiting eSeva centres to obtain the electoral photo identity cards (EPICs) are facing hardships due to technical glitches.
Technical snags delay voter IDs
HYDERABAD: Several voters visiting eSeva centres to obtain the electoral photo identity cards (EPICs) are facing hardships due to technical glitches. Though eSeva centres are meant to provide quick and efficient services, they are giving a harrowing time to denizens in the city.
As the Election Commission has entrusted the job of issuing EPICs to designated eSeva centres, hundreds of voters are thronging nearby centres after confirming their voter ID number in the electoral rolls to obtain voter IDs.
The government (EDS) (eSeva) has opened over 189 eSeva counters in the city exclusively to issue voter ID cards.
In a random check at eSeva centres in the city on Saturday, it was found that most centres were not able to issue voter ID cards due to 'server down' and other technical issues. "This is not the first time that eSeva server hit a snag, leading to disruption in issuing EPICs. On other occasions too, the services are going from bad to worse, a fuming customer, who came to eSeva centre at Hari Hara Kala Bhavan, Secunderabad told TOI.
"Today, we have not issued even one voter ID card as the server pertaining to EPIC has been displaying error message," in-charge of the eSeva centre said.
A resident of Begmpet, who went to eSeva centre at Greenlands to obtain voter ID card, too faced similar problems."I waited for over an one hour, but I could not get my EPIC," he said. "Since morning, we have issued only 10 voter ID cards. The server has been displaying 'loading failure' message, manager, eSeva centre, A Raju said.
At the Khairatabad eSeva centre, the situation was better with staff issuing tokens to customers, but every voter has to wait at least 15 to 20 minutes to get them.
When contacted, district manager, EDS, (eSeva centres) Md Yaseen said, "We are issuing EPICs through 189 eSeva centres in the city. It is a fact that due to some technical issues we could not able to generate EPICs, but we are on the job to rectify the snag. In a day or two, the problem will be solved. We have opened four special counters at each eSeva centre exclusively for issuing EPICs. As per reports reaching us, each eSeva Centre is issuing between 700 and 1,000 EPICs in a day."
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